Terms of Service

Last Updated: April 11, 2026

1. Introduction

These Terms of Service (“Terms”) govern your use of services provided by Toza Zixy AI (“we,” “us,” or “our”), including our website zixyai.com, AI-powered systems, and communication channels such as Instagram (@tozaai) and WhatsApp.

By using our services, you agree to these Terms.

2. Nature of Services

We provide AI-powered automation solutions designed to:

Respond to customer inquiries

Handle objections

Book appointments

Improve client communication workflows

Our process typically includes:

Initial Appointment Booking
A discovery call is scheduled to assess your business needs.

Service Agreement
If you choose to proceed, we agree on pricing, scope, and service structure.

Deployment
We deploy your AI Agent on your website or social platforms.

3. Service Deployment Timeline

Standard deployment time is within 7 days after: Payment is received All required business information is provided

Delays may occur if: The client does not provide necessary materials, access, or details in a timely manner

We are not responsible for delays caused by incomplete client input.

4. Client Responsibilities

By using our services, you agree to:

Provide accurate and complete business information

Respond in a timely manner when required for setup

Ensure your business complies with all applicable laws

Use the AI system ethically and legally

5. Payments and Fees

5.1 One-Time or Setup Fees

Clients may be required to pay an initial fee for setup and deployment.

5.2 Monthly Recurring Fees

Depending on the agreement:

Clients may be charged a monthly recurring fee

Continued use of AI services is conditional upon payment

Failure to pay may result in suspension or termination of service

5.3 Refund Policy

Payments are generally non-refundable once work has begun

Exceptions may be made at our sole discretion

6. No Guarantees

While our AI systems are designed to improve booking rates and efficiency:

We do not guarantee specific results, revenue, or business outcomes

Performance depends on multiple factors outside our control

7. Acceptable Use

You agree not to use our services for:

Illegal, fraudulent, or deceptive activities

Misleading customers

Violating privacy or data protection laws

Spamming or abusive communication

We reserve the right to terminate services if misuse is detected.

8. Intellectual Property

All systems, workflows, and AI configurations created by us remain our intellectual property unless otherwise agreed

Clients are granted a limited, non-transferable license to use the service

9. Confidentiality (NDA Clause)

Both parties agree to maintain strict confidentiality regarding any sensitive information exchanged.

Confidential Information includes:

Business strategies

Client data

AI system configurations

Pricing and agreements

Obligations:

Not to disclose confidential information to third parties

Not to use information outside the scope of the agreement

This obligation remains in effect even after termination of services.

10. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for indirect, incidental, or consequential damages

Our total liability is limited to the amount paid for services

11. Termination

We reserve the right to:

Suspend or terminate services for non-payment or breach of Terms

Refuse service at our discretion

Clients may terminate services at any time, but:

Outstanding fees must be paid

No refunds for completed work

12. Data Protection

Use of our services is also governed by our Privacy Policy.

By using our services, you consent to data handling practices outlined there.

13. Modifications to Terms

We may update these Terms at any time.

Continued use of services after updates constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of Serbia.

15. Contact Information

Toza Zixy AI
📧 [email protected]