Privacy Policy
Last Updated: April 11, 2026
1. Introduction
This Privacy Policy explains how Toza Zixy AI (“we,” “us,” or “our”) collects, uses, and protects your information when you interact with our services, including our website zixyai.com, AI-powered chat systems, and communication channels such as Instagram and WhatsApp.
We are committed to protecting your privacy and handling your data in a transparent and secure manner, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable.
2. Information We Collect
We may collect the following types of personal information:
Name
Email address
Phone number
Booking and appointment details
Messages and interactions through AI chat systems, Instagram DMs, and WhatsApp
We only collect information that is necessary to provide and improve our services.
3. How We Collect Information
We collect data directly from you through:
AI-powered chat widgets on our website
Instagram direct messages (@tozaai)
WhatsApp communication
Appointment booking systems
4. How We Use Your Information
We use your data strictly for the following purposes:
To schedule and manage appointments
To respond to inquiries and provide customer support
To deliver AI-powered communication services
To improve the performance and effectiveness of our AI systems
We do not use your data for unrelated marketing or resale.
5. AI and Automated Decision-Making
Our services include AI-powered agents that:
Automatically respond to user inquiries
Assist with booking appointments
Operate without human intervention in most cases
By interacting with our systems, you acknowledge that:
You may be communicating with an automated AI system
Your conversations may be used to improve service performance, but not to train independent AI models outside the scope of our services
We do not make legally binding or high-risk automated decisions based on your data.
6. Legal Basis for Processing (GDPR)
Where applicable, we process your data based on:
Consent (when you voluntarily provide your information)
Legitimate interest (to operate and improve our services)
Contractual necessity (to provide requested services such as bookings)
7. Data Sharing
We do not sell, rent, or trade your personal data.
We only share data with trusted third-party service providers necessary to operate our services:
GoHighLevel (CRM and automation platform)
Calendly (appointment scheduling)
These providers process data on our behalf and are obligated to protect it.
8. International Data Transfers
As we operate globally and use cloud-based tools, your data may be processed or stored outside your country of residence.
We ensure that such transfers comply with applicable data protection laws and include appropriate safeguards.
9. Data Retention
We retain your personal data:
For as long as necessary to maintain the client relationship
Or until you request deletion, where applicable
Once data is no longer required, it is securely deleted or anonymized.
10. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
SSL encryption
Secure cloud infrastructure (Microsoft Azure servers)
Controlled access to sensitive data
While no system is completely immune to risk, we take reasonable steps to safeguard your information.
11. Your Rights
Depending on your location, you may have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time
To exercise your rights, contact us using the details below.
12. Cookies and Tracking
We do not use cookies or tracking technologies such as Google Analytics or Meta Pixel.
13. Children’s Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect data from children. If such data is identified, it will be deleted promptly.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
15. Contact Information
If you have any questions or concerns about this Privacy Policy or your data, you can contact:
Toza Zixy AI